Your Study Unit Notes That Relationships Careers

Your Study Unit Notes That Relationships Careers.

Main Body

Chapter 13. Careers and Piece of work Experience

Micki McCartney and Lynda Robinson

  • Identify and ascertain the steps in career planning
  • Identify aspects of labour market data
  • Compare and describe types of work learning experiences
  • Describe tools and strategies to successfully consummate piece of work experience
  • Explore career direction strategies for workplace success
  • Review industry career profiles and professions for mutual themes


This chapter is divided into iii parts. First, nosotros’ll learn the essential steps of
career planning. So nosotros’ll accept a look at the types of work experience you tin engage in while nevertheless at school. Finally, nosotros’ll explore how you lot can integrate your planning with your teaching and experiences, and we’ll hear from graduates who have been successful in their career choices.

Figure 13.ane Students from Vancouver Isle University win recognition and gain experience at the LinkBC Student Instance Competition

Allow’s start with a review of the essential steps in the career planning process.

Career Planning

Shepard and Mani define career planning “every bit an ongoing process through which an individual sets career goals and identifies the means to achieve them” (2013, p. 14). Information technology is through career planning that a person evaluates abilities and interests, assesses values and personality, considers alternative career opportunities, establishes career goals, and plans practical developmental activities.

Career planning requires individuals to understand themselves and their values, interests, and skills. It is also an ongoing process, one that must be repeated with changes in employment and life circumstances. As you gain more experience and knowledge, the process volition begin anew.

This section reviews the five essential steps of career planning, which are based on our enquiry and input from industry experts:

  1. Conduct a self-assessment
  2. Research the labour market
  3. Create your career search toolkit
  4. Put your career campaign into action
  5. Engage in networking

Permit’s offset at footstep one.

Step One: Bear a Self-Cess

Self noesis is the key to choosing a career. It tin can exist overwhelming to begin the procedure of cocky-assessment. Withal, if washed well at the commencement, the likelihood of securing piece of work that has pregnant, purpose, and fulfillment is far greater. Agreement your preferences, knowing your strengths, and honestly facing the areas you need to develop are the start steps for effective self-assessment.

Take a Closer Look: Tourism Careers from the CTHRC

The Canadian Tourism HR Council (CTHRC) has a website that can aid you explore career options. Get-go with its “tourism career quiz” to run across where you lot might find a fit, and browse the list of task boards and other resource. Check out these Tourism Career Resources:

Rosenberg McKay (2014) identifies
as “the procedure of gathering information about you in order to make a knowledgeable career decision” and adds that “a self-assessment should examine values, interests, personality, and skills” (¶ 1). Your
should guide your decision making to ensure a skillful fit for both you and your employer.

Have a Closer Look: Explore Careers past Skills and Knowledge

The Government of Canada Chore Bank website allows you to peruse occupations and explore the skills and knowledge required to work in these fields. Discover what jobs might be a good lucifer for yous at the Authorities of Canada Job Depository financial institution:

Many people notice that over the class of their post-secondary program they naturally get more self-aware. It’s recommended, nonetheless, that yous take fourth dimension to practice the post-obit in society to facilitate your understanding:

1. Remember back to when yous were a kid. What hopes and dreams did you have for yourself? How have these inverse?

ii. Develop a profile of your personality type. 1 helpful mode of classifying personalities was developed by Myers and Briggs. You can learn more than about their personality types by visiting their foundation at Myers and Briggs Personality Types:

3. Do an internet search for terms like
personal value statement
and find examples that inspire you. These may include central words such as loyalty, accountability, determination, and passion. Now create your own unique statement that reflects where you lot are today.

4. Gain a amend understanding of yourself by learning how others see y’all. Inquire a shut friend, family fellow member, or trusted bookish contact to write down 10 key words that describe you. Discover where these are dissimilar or similar to the words yous chose for your value argument.

5. Go back to the introductory chapter of this textbook and brand annotation of the five primal sectors of the tourism manufacture. With a highlighter or similar tool, choose the two sectors that are the about appealing to you. Why are these of interest? What life experiences or work feel do you take that utilize to these sectors? How practice they marshal with your personality type and values?

With this foundation in place, you lot’re set up to face employment reality by gaining a greater understanding of the labour market.

Pace Two: Inquiry the Labour Marketplace

Whether you are career planning for the very first time or you are trying to change careers, gathering labour market place data is necessary to ensure your instruction and training are relevant. Continue in mind that a career is distinct from a job. A task can exist a part-fourth dimension or short-term position, whereas a career is piece of work you lot plan to explore for the length of your professional life, with each employment opportunity edifice on the last.

Learning equally much as yous can about careers within the tourism and hospitality industry volition let yous to make good decisions about your future. Some of the activities you can practise to complete your research include visiting job boards to identify demand and post-obit companies and sectors in the media. Permit’s await at these concepts in more particular.

Visit Tourism and Hospitality Task Boards to Identify Demand

It’s not plenty for you to want to piece of work in a certain field — you lot have to know what types of jobs are currently being offered. By visiting job boards you can become a sense of which geographic areas have more opportunities, how much different jobs pay, and what kind of experience is required.

Websites you can employ for this search include:

  • The go2HR job lath for tourism and hospitality jobs in BC: world wide
  • Hospitality Works (H Careers):
  • HotellerieJobs:
  • Your local Craigslist classified listings: world wide
  • Listings specific to resort communities (e.g., Whistler: Whistler Chore Lath:
  • Career pages for companies like Fairmont Hotels Careers (, and JOEY Restaurants Careers (

Make note of any interesting positions, and pay attention to gaps. Compare this to your self-cess. Where are the opportunities lining up? What changes might you have to make to advance your career? For case, if you lot’d like to stay in the same city, but see no jobs posted that lucifer your needs, it might be time to look elsewhere.

Follow Companies and Sectors in the Media

Arrive a point to follow companies and sectors of interest to you in the media. You tin do this past using a search engine to set up notifications (e.g., Google Alerts) about sectors (east.thou., restaurants, ski resorts), and following companies on social media (Twitter, Facebook, LinkedIn, Instagram). Y’all tin also monitor news from manufacture associations to read their commentary on bug and trends affecting specific sectors of the industry and/or geographic regions. This will help you identify growth patterns, understand job market trends, and gain an edge should you take the opportunity to interview.

With this information in paw, y’all’ll be ready to create a plan.

Spotlight On: The go2HR Task Board

The job board hosted past go2HR is your 1-terminate shop for tourism and hospitality jobs and careers in BC. Search by geographic region, keyword, and more. For more information, visit the go2HR Job Board:

Step 3: Create Your Career Search Toolkit

You have completed your initial research, and now you need to get down to business concern! This step involves getting ready to approach employers about specific opportunities.

Identify, and be prepared to provide evidence of, the attributes and skills yous possess that would be attractive to an employer. Information technology can exist helpful to review these in three categories:

  1. Personal attributes:
    depict what you are like as a person/employee (east.m., your values, personality type, personal qualities, and characteristics)
  2. Technical skills:
    skills and knowledge required to perform specific work (eastward.g., how to use restaurant Point-of-Sale systems, hotel reservations systems, or other reckoner software)
  3. Transferable skills:
    skills required to perform a variety of tasks that can be transferred from 1 type of job to another (e.g., the ability to read a balance sail and set a budget)

Use the list of your skills and attributes when y’all draw yourself in your documents.

A stylized set of resumes and business cards with a green border.
Figure 13.2 Consider a branded set of tools similar resumes and business cards to aid you stand up out from the crowd.

A standard prepare of chore search documents includes:

  1. Cover letter: a long-form document of one page that tells a story, illustrating how your skills and experience make y’all an ideal candidate for the job.
  2. Resume (sometimes called a curriculum vitae or CV): a point-grade document, typically two pages, that includes your career objective, relevant feel, teaching, skills, and interests.
  3. Reference list: identifies three or four professional contacts who have worked with you, and can vouch for the quality of your work.

Exist sure to update these documents each fourth dimension yous apply for a position and customize them to the opportunity at manus.

You lot may as well desire to consider using social media tools and resources to promote yourself. This may include creating a LinkedIn profile, making a professional person (rather than personal) Facebook page, and using Twitter and Instagram to communicate with companies. Some job seekers also use a professional e-portfolio to demonstrate their skills, knowledge, and abilities. Showcasing your experiences with an due east-portfolio is one style to stand out from other applicants (Lorenzo & Ittleson, 2005).

Take a Closer Look: E-portfolio Tools

This list, updated regularly, was created past EPAC, the Electronic Portfolio Action & Advice listserv. It provides access to a range of tools for creating e-portfolios with links to key websites. Earlier using a specific tool, exist certain to check with an teacher to see whether your programme has recommended eastward-portfolio platforms at its disposal. To view the list, visit E-portfolio Tools:

Step Four: Put Your Career Entrada into Activity

Now it’s fourth dimension to make a list of companies to target, and to approach them.

We’ve already addressed how you can find opportunities by scanning postings on websites like the go2HR job lath. This is a great first, but nearly piece of work opportunities are found in the
hidden job market,
which consists of jobs that are not advertised or made public in traditional ways. Many individuals find piece of work in BC’south tourism and hospitality industry by being referred, getting hired by someone they already know, or starting at an entry-level position and waiting for time to come growth opportunities.

If you don’t have any connections in tourism and hospitality, brand them! Listing all the organizations you’re interested in working for. Now notice some key contacts to meet with. These might exist:

  • The person responsible for hiring within the system (as noted on its website or in its directory)
  • An alumni from your plan already working for the company (ask a faculty member to connect you)
  • The person who currently works in your platonic role within the company
  • A personal contact (family member, friend, or associate) working at the company

Arroyo your potential contact to set up an
advisory interview. This is a session where you make contact with individuals who tin apply their beginning-hand feel to educate you about a particular function or company.

Write a brusque script that will assist y’all remain focused and appear professional equally you embark on your first phone call or send an initial email. Here’s a sample:

I have five years’ feel working in the tourism and/or hospitality field, mainly holding front-end positions. I have increased return company numbers and received continuous feedback about my outstanding customer service focus. I am wondering if you have 10 minutes to speak with me.

Your script will change depending on who you are targeting. Prepare a list of questions you lot want to enquire. Call back, at this stage, yous are not asking for a task; you lot’re asking for advice and gathering information. Don’t ask obvious questions nigh information already available on the company’s website or in its impress cloth. Some questions might include:

  • What are three words you would utilise to describe the culture of this company?
  • In the time that y’all’ve worked here, would you lot say the company has grown? What has inverse? What has stayed the same?
  • What is a day-in-the-life of someone in (name a part) at this company?
  • What bacon range is bachelor for entry-level employees?
  • What types of training and career path support is offered to employees?
  • Are at that place any other people I should be talking to about this? If possible, could you requite me their contact data or introduce me to them?
Read:   Name Three Things That the Cardiovascular System Transports

The conversation should be professional but breezy in nature, and many of your questions will exist answered in the natural flow of the chat. Take notes as yous motion through the interview, and have a minute afterward the interview to make full in details you may take missed while you were there.

Afterwards the session, ever ship a give thanks-y’all note. Give thanks the person for his or her fourth dimension, and add something specific you learned in the interview that you believe will exist helpful as you navigate your career. Sending an electronic mail thank-you is fine, just  sending a written card will help you stand out.

If you lot’re given the name of someone else to contact, or y’all are asked to provide further data, exist sure to follow through. This is your opportunity to make a good impression on your contact, and the system.

Step Five: Appoint in Networking

Developing your professional network as an emerging professional in tourism and hospitality is essential. Just as you need to go along to learn and develop your skill sets, you need to develop and nurture your network; it’southward an investment in your future. Some ways to do this include:

  • Conducting multiple informational interviews (covered in the previous pace)
  • Maintaining contact with academic classmates/faculty
  • Attending and presenting at conferences
  • Participating in case study competitions and other academic contests
  • Using social media networks and groups
  • Maintaining good relationships with coworkers at your current chore, and staying in touch with people when they leave
  • Asking family and friends to innovate you to tourism and hospitality professionals in their network

Recollect that
is equally about who you know and who knows you lot; it works both ways. Be generous with your contacts, information, and resources. As a new professional person, you may non have a adult network, merely yous can offering your neat attitude and valuable ideas, and you will presently gain a reputation as someone who contributes to the field.

A crowd of professionally dressed students.
Figure 13.3 Students eagerly await the start of a networking event

Now that you lot take a sense of the steps needed to plan your tourism or hospitality career, let’s take a look at an important tool: piece of work experience, which y’all can gain while nevertheless at school to propel you to your ideal career much faster.

Work Experience

Experiential learning
is “based on students being directly involved in a learning experience rather than existence recipients of ready-made content in the form of lectures” (ContactPoint, 2014a). Experiential learning is:

  • Action-oriented
  • Learner-centred
  • Geared toward process, rather than outcomes

In this way, knowledge is created as the learner moves through the experience.

Through your educational programme, you may be able to participate in a variety of different learning experiences in tourism and hospitality. Students who participate in a learning experience exterior of the classroom are more likely to enter the field with both academic and practical workplace skills and knowledge, and have more opportunities for career advancement.

Let’s have a look at some of the common types of work learning experiences:

  • Co-op education
  • Internship
  • Practicum
  • Service learning
  • Volunteering

Each of these is defined below.

Co-op Education

Co-operative, or
co-op education

refers to “a structured program that integrates work experience in a pupil’s field forth with academic studies by alternate in-course learning with periods of actual work” (ContactPoint, 2014b, ¶ i). The term reflects the co-operative relationship between students, schools, and employers.


is a temporary on-the-job experience that is “typically offered to students or inexperienced workers” (ContactPoint, 2014c, ¶ ane). Information technology is generally project-oriented, and supervised.

The intern should take specific learning goals against which he or she tin can utilize experience virtually a detail manufacture or field of piece of work. The term may exist paid or unpaid, and may atomic number 82 to permanent career opportunities with the organization (ContactPoint, 2014b).


practicum is “applied learning that provides students with applied experience and interaction with professionals from industry and the community outside of school” (ConnectEd, 2011, p.three). The goal is to support career readiness and assist enhance:

  • Higher-club thinking
  • Bookish skills
  • Technical skills
  • Applied workplace skills

The experience may be paid or unpaid.

Service Learning

Service learning
is divers equally a form-based, credit-begetting educational experience in which students:

  • Participate in an organized service action that meets identified community needs
  • Reflect on the service activity to gain further understanding of class content, a broader appreciation of the discipline, and an enhanced sense of civic responsibleness (Bringle & Hatcher, 1995)


involves performing a service without pay in order to obtain work experience, learn new skills, meet people, contribute to community, and contribute to a cause that’s of import to the volunteer (for example, helping animals, supporting elderly people, working for an environmental crusade) (Pickerell, 2014).

Benefits of Work Experience Programs

Students who have completed a formal piece of work feel component benefit from a supportive partnership between the educational institution, the employer, and themselves. This partnership encourages community stakeholder investment, student learning opportunities, professional networks, every bit well as opportunities for employers to participate as co-educators.

Some institutions may work with an experiential educational activity coordinator to ensure a item position meets the school’s criteria. Depending on your program, remuneration for work tin exist past the hour, by bacon, past a stipend, equally in-kind contributions (experiences or services from the business), or as a volunteer assignment. The educational institution may monitor your placement and ask y’all to complete an assignment where y’all reflect on the work experience. Some programs may have an evaluation component and a supervisor who supports the student’s learning. Students are also evaluated by the employer, and they will have a supervisor whom they written report to directly.

Most oftentimes, for students to participate in a work experience program, they are required to maintain a sure course point average (GPA) set by the school. Often students are besides asked to establish learning goals prior to starting their work experience.

If your program doesn’t offer a formal work feel program such as a co-op, internship, or practicum, you tin still gain valuable hands-on learning through part-fourth dimension piece of work and volunteer opportunities. Considering tourism is the number-one employer of youth in BC, you can find a part-fourth dimension job to develop your skills and gain an entry-level opportunity to join the manufacture.

Any experience you engage in, be information technology formal, or informal, it’s important to:

  • Explore your employer’s organizational culture and social norms
  • Do your all-time on the chore
  • Gain conflict direction and resolution skills

These three keys come up directly from BC tourism and hospitality employers (LinkBC, 2014), and are explored in the side by side department.

Integrating Planning with Education and Experience

The final career planning element nosotros’ll explore in this chapter involves integrating your education and work feel. Past applying classroom learning to the field, and and so bringing lessons from your workplace back to the classroom, yous can see fundamental concepts in activity.

Research Organizational Culture and Social Norms

Each system has its own civilisation and social norms.
Organizational culture refers to “the customs, rituals, and values shared past the members of an organization that have to be accepted by new members” (Collins English Dictionary, 2012), and  is expressed through its mission statement, vision, beliefs, language systems, and processes. Social norms refer to the way individuals in the organisation interact, communicate, and generally deport with each other.

Figure 13.four Run across with, and talk to, as many prospective employers every bit you can. Here, students are talking to a representative from West Coast Sightseeing.

You will want to sympathize the culture of an organization before applying for a job there to ensure your values are congruent. Find out what’s important to the arrangement past researching the business. How does information technology nowadays its public confront?

Asking questions of a potential employer most the organization’due south culture volition help yous assess whether information technology is a skilful fit for you. Yous tin practice this by asking employees in the system during the informational interview; or alternatively, in a formal job interview.

Performance on the Task

This is your time to shine — no matter what role you lot’ve been assigned. In addition to respecting and working within a company’s civilization, once you start your position, it’due south fourth dimension for you lot to prove initiative (Iannarino, n.d.). Demonstrate an interest in learning and contributing to the arrangement’southward goals and objectives and you will stand up out from other employees.

Act without waiting to exist told what to do and persistently follow through on work responsibilities, regardless of the obstacles. Think about ways to improve operations, and come upwards with new ideas, while presenting these in a way that shows you respect management’south expertise. It’due south up to you lot to signal to your employer that y’all’re someone who can be counted on and you accept leadership potential. Some means of showing initiative include:

  • Asking to observe a meeting
  • Asking to shadow a manager in another section
  • Reading through visitor policies and plans, and asking questions about them
  • Offer to bring your skills to the tabular array to make a deviation, such as setting up a social media account for the company or creating a training manual for future students in your position

Often, yous’ll exist able to accept advantage of project piece of work at school to accomplish some of the to a higher place.

Practise Conflict Management and Resolution

The majority of tourism and hospitality employers stress that
conflict management
is an essential skill in this customer-service driven industry (LinkBC, 2014). It’southward up to y’all to practise these skills at your workplace.

In nearly conflicts, the ultimate goal must exist to observe a resolution. Avoiding or ignoring disharmonize is not an effective strategy. While resolving conflict tin be uncomfortable, unresolved conflict actually makes the state of affairs worse. Mostly, conflicts have more than one cause. How you choose to resolve conflicts will ultimately demonstrate your ability to be professional and move upward in your career.

Consider the post-obit three steps to resolving conflicts both at work and in the classroom.


If at all possible, try not to accept the situation or comments personally. Do not make assumptions nearly people’s motivations. Jumping to conclusions adds to the conflict and creates more than tension and issues to piece of work though.

Consider that if there is a disharmonize, you might not accept fully understood the outcome or your part in it. While you may not like the style or approach of the person yous’re interacting with, ready the goal of listening with acceptance with the intent to resolve the disharmonize. Convey that you are listening respectfully through your body language and tone of voice, and don’t interrupt. If there are several people involved, allow everyone accept a gamble to speak.

Reverberate and Summarize

If you need to, silently count to 10 in your caput to give yourself the time to respond appropriately. Acknowledge your delivery to resolving the conflict, and clarify how the other person is feeling nearly it. When people experience listened to, they are ofttimes willing to take the outset step toward trust, which and so creates willingness to work through the issue. Summarizing what the other person has said allows you to ensure that you lot’ve fully captured his or her position.

Focus on appreciating what the other person is saying and thinking to understand the source of disharmonize. Ask what the other person believes would resolve the disharmonize. Focus the conversation on mutually resolving the issue.


Permit each person the opportunity to explore solutions equally. Take a suspension from the process if you demand to, and come up back to the conflict when you feel refreshed. Oftentimes the solution is through compromise, because no one is all wrong or all right in whatever given state of affairs. Each time you’re given the take chances to respond, exercise your all-time to go along language neutral.

By maturely moving through the process of listening, reflecting, summarizing, and responding (and sometimes going back to the kickoff once again), you’ll not only demonstrate your workplace potential, but proceeds valuable skills for your personal life.

While adapting to organizational culture, demonstrating potent on-the-chore performance, and practising conflict resolution are important, there are many skills to be learned in the workplace. Others include the ability to apply critical thinking, acting every bit a global denizen, and working as function of a team. With this in listen, let’s have a look at success stories in our industry — graduates who possess these skills and attributes, and have used them to propel their careers forwards.

Tourism and Hospitality Success Stories

Just a few years agone the professionals highlighted in this section were students in the classroom. Here, they tell the states first-hand what you lot demand to know in order to grow in BC’s tourism and hospitality industry. These success stories span the post-obit sectors:

  • Accommodation (account director, rooms division coordinator)
  • Recreation and entertainment (projection coordinator, briefing services manager, entrepreneur and small business concern possessor)
  • Travel services (long-range planner, travel designer, industry and communications services manager)
Read:   Which Sentences Are Punctuated Correctly Select 3 Options the Cake

Every bit you lot read their stories, you’ll come across that many of the themes explored in this affiliate are echoed in their advice. Delight note that these profiles were current equally of spring 2015 – some of these grads may already exist on to the adjacent large thing in their careers!


Brock Martin, Account Manager

Figure thirteen.5 Brock Martin

Brock manages accounts for Canada Online Reservations Inc. He graduated with a bachelor of hospitality management at Vancouver Community Higher in 2010. Brock says:

I oversee more than 300 accommodations on Vancouver Island and am their point of contact for solar day-to-day back up and for assisting them in maximizing their listing’due south potential with When I moved to Vancouver in 2004, I started my first hotel task at the Westin Bayshore as a banquet server. I still remember my first day; we had to serve a dinner for over ane,200 people, and I remember that despite how crazy information technology was I knew this was the industry for me!

From there, I moved to the Pacific Palisades Hotel in banquets, and then I was given an opportunity to move to the front desk. I remember thinking at first that I didn’t vest at the front desk as I had e’er simply washed food and beverage. I did not think I would fit the position. Well, I was wrong! I  immediately knew I loved the interactions with the guests.

I progressed with my career, moving from a front end desk agent to an assistant front office manager, where I stayed until the hotel unfortunately closed its doors in 2010. Following the Palisades, I held various front end office direction positions with Declension Hotels and Delta Hotels in Vancouver, Nanaimo, and Whistler. In 2013, I was presented with an opportunity to bring together as an account manager, where I am presently working.

Taking courses related to hospitality management and tourism will really assist in developing your career. Once in a workplace setting, continued didactics is key. Look for opportunities for cross training and job shadowing, and inquire Human Resources about internal training programs to further your understanding.

Students entering this manufacture demand to take a passion for guest services and for helping people. They need to be able to think quickly and be a good problem solver. This is a fast-paced, ever-evolving manufacture and doesn’t fit someone who likes routine. No two days are always the same, and that is what I love! Remain flexible and practice non be afraid to try new things. Have an open mind and challenge yourself to think outside of the box.

Specific things students can do to get ahead include networking, further training, and volunteering. Remember, the industry is very large, yet small-scale at the same time. Take opportunities to volunteer every bit these are great networking opportunities too. I couldn’t motion picture myself in any other industry. It is challenging, yet rewarding, and best of all, it is a lot of fun!

Katie Clarke, Marketing Coordinator

Effigy 13.6 Katie Clarke

Katie works at the Parkside Hotel & Spa in Victoria, BC. She graduated with a diploma in hospitality management from Vancouver Island University in 2011. Katie says:

My initial hotel job was with the Fairmont Empress housekeeping department during my beginning co-op work term, a temporary two-month position after which I returned for my 2d yr of schooling. After graduating from Vancouver Island University, I completed my final co-op semester by working at the Queen Victoria Hotel and Suites as a guest services amanuensis. My employment continued at that place after my co-op term was complete, and lasted until the hotel was sold in October 2012. I left with a wealth of knowledge in invitee services.

I began working at the Parkside Hotel & Spa at the time information technology was purchased by a group of Vancouver Isle local investors. I started in reservations, which was a new department in the early stages of development, and my skills and qualifications played a big role in profitable with the department’s foundations. I worked as a reservations agent for vii months before I was promoted to the position of rooms division coordinator. In this position, I assisted in supervising the section, as well as taking on some marketing responsibilities such every bit keeping the hotel website upward-to-date, social media, impress materials, and much, much more. The part became a jack-of-all-trades position and was a peachy experience! In fact, I used what I learned in that office to obtain my current position of marketing coordinator.

My advice for students is that any related education will ever help get your foot in the door of a hotel. All applicable piece of work experience, skills, and knowledge can also be an advantage. If you are a hard worker, a team thespian, and willing to help out when other departments need it, yous will be successful in whatever job you do.

Students should sympathise that the hospitality field can be a career. Some people view a task in the hospitality manufacture equally temporary or seasonal employment, but information technology can exist a career with many exciting opportunities if you stick with it. The great thing almost working in a hotel is that there are so many different departments to explore. The options are countless.

Networking tin can provide an advantage in this industry. If you contact your tourism agency, it can connect you to organizations to help you further your industry network. Creating great workplace relationships also fosters getting ahead in whatever industry. Be sure to proceed upwards with new training and volunteering, as that tin can exist a not bad advantage, and almost workplaces encourage it!

Though every task volition come with its tough days, push by them equally there are then many better days alee! Work hard and it will pay off!

Recreation and Entertainment

Ana Rowinska, Project Coordinator

Figure 13.7 Ana Rowinska

Ana works for MCI Group Canada. She has multiple credentials including a hospitality restaurant management diploma from Douglas College (2005), an Upshot Marketing Association certificate from BCIT (2008), and a bachelor of tourism management from Capilano Academy (2013). Ana says:

My honey for travel and hospitality were primal reasons I took the hospitality eatery management diploma program at Douglas College. After receiving my diploma, I decided to focus on event marketing and enrolled at BCIT for further training.

Students interested in getting into events and or result marketing need to be able to multi-task, exist organized, and take a hard piece of work ethic. Both didactics and experience are of import to work equally an event coordinator. You lot need to know the ins and outs of the industry by working in events, and you also need to empathise the dorsum-end strategies of how to implement, organize, and program events.

The events industry is not your typical nine-to-5 job. Long workdays are common, and you can expect to sometimes work 16 or more hours in ane twenty-four hour period to get the job washed. Events can happen whatsoever day of the week, at any time. Commitment and the power to be flexible is central as y’all are always the first ane on scene and the last one to go out. You demand to accept patience, be organized, and be able to deal with stress.

Many students await to be hired at at a high level right afterward graduation, just in truth, most volition exist entering the workforce in their corresponding fields in an entry-level position. You’ll need to be prepared to work toward gaining experience with your visitor before you lot can move into a supervisor or manager position. My advice is to piece of work hard, learn, and ask questions, and you volition succeed.

Volunteering or working part time with events is primal as y’all volition not only gain valuable industry feel, yous will besides be networking with your time to come peers. Experience is invaluable in our sector, and then the more than events you piece of work or volunteer in, the more opportunities you volition have to aggrandize your network and see cardinal stakeholders in the event industry.

To be successful, you demand to be organized, have fantabulous communication skills, and be able to handle stress and pressure. Don’t get discouraged if things don’t happen exactly like you planned; life throws you lot curve assurance, and it’southward how yous bargain with those bend balls that allows you to succeed in our industry.

Throughout my career, I take needed to make decisions on what was next for me. Yous never know which chore may atomic number 82 y’all to where, so treat each job as a stepping rock to move ahead in your career.

Christine McCann, Senior Conference Services Manager

Effigy thirteen.8 Christine McCann

Christine is in senior management at the Fairmont Chateau Whistler. She graduated from the Douglas College program in hotel and eatery direction in 2006. Christine says:

I started at the Fairmont Chateau Whistler as a SWEP (pupil work feel) student in the banquet department. From there, I became very interested in the organization and execution of events, weddings, and conferences. During my time every bit a banquet server, I was able to cross train with conference services, allowing me to gain insights into the skills and knowledge required to exist a successful member of the that team. When a position opened upwardly for a conference services coordinator, I was overjoyed to receive a role as office of this fantastic team! Seven years accept passed, and I am now in the position of senior conference services manager, taking care of many large groups throughout the year.

Result and conference planning is a very interesting alloy of roles: beingness on the floor with clients and groups but also completing many administrative tasks and paperwork to ensure plans are effectively communicated. A positive attitude, passion for creating outstanding events, and an eye for detail are three key qualities needed. Members of my squad have moved here from many other departments, including banquets, front part, sales, and food and beverage; however, having a base of operations of operations feel is the normal pathway to a position in conference services.

Being successful in a conference services role takes passion and an agreement and appreciation for the guest experience. We are ambassadors for our make to our guests — 100 to 1,000 guests at a fourth dimension — and it is important that nosotros ensure each 1 feels a special connectedness to our venue and location.

A positive attitude, willingness to learn and passion for whatever role you choose will ever assistance y’all on the route to success.

Volunteering is a fantastic fashion to attempt out new roles and see bully contacts. Hands-on feel can be invaluable in the future. Continuing to seek knowledge, through training, education, manufacture events — whatever method is interesting for you lot — volition also exist beneficial.

Love what you do, work hard, and heed!

David Woolridge, Entrepreneur and Small Business Owner

David is the owner and founder of Ridge Wilderness Adventures Ltd. He graduated from the outdoor recreation management programme at Capilano University in 2002. David says:

I love people and I love being outside, so I searched for positions that would make full that demand. I have worked at canoe rental companies, guiding outfits, first-assist schools, retail shops, construction, and anything else that I could go my hands on.

I recommend students get into the field by one of 2 ways: enter a specific program like the one at Capilano University, or contact a company that does the piece of work they would like to do and apply. If applying directly doesn’t work, ask the visitor what it is looking for in a person to be employable.

This work is for those who don’t like to have a fixed routine and who thrive on problem solving and like to practice different things all the time. If you prefer a set schedule and fix pay, it is probably not for you.

It’s an amazing chore where we get to work at what we dearest. To succeed in this line of work, attitude and availability trump bent. If yous would similar to have a lucrative career in the outdoors, you lot need to possess an outgoing, friendly, hardworking attitude. This style of work is not nine-to-five; in fact, it’s the reverse of that. Your ability to work when the work is there is key to success. Obviously, you lot need to have the ability to do the work, only 9 times out of x, if that’s all you have you will not succeed.

This industry is all about the people that you know. Go to every result and course you can to encounter people and go known. Most places will give you the training; y’all need to do the piece of work if your mental attitude is correct, and then sort out what yous need before yous start.

If you love the outdoors, love people, and want to accept fun for work, this is what you should do.

Travel Services

Cleopatra Corbett, Long-Range Planner

Effigy 13.9 Cleopatra Corbett

Cleopatra works as a planner for the City of Vernon. She holds a bachelor of tourism direction from Vancouver Island University (2004) and completed the urban design certificate at Simon Fraser University in 2012. Cleopatra says:

My start experience in community planning came during my 3rd-year co-op work term equally a planning assistant with the District of Ucluelet. I instantly vicious in love with the profession: working with local residents, businesses, non-profits, and elected officials to realize a desired future for the community. Upon graduation, I connected to work in Ucluelet, followed past Tofino, Golden, and at present Vernon, all in British Columbia.

In my field the desired skill set includes planning, communication, collaboration, facilitation, public speaking, and report writing. For cognition, you demand planning history and theory, customs evolution, environmental stewardship, marketing, and statistical and enquiry methods. As for educational activity, you lot want to written report planning, geography, urban design, tourism, recreation, history, and constabulary.

Community planning is incredibly challenging and rewarding work. Put but, your work can take a tremendous bear upon on the environment and the quality of life for residents in your community. Y’all help the community dream almost a desired time to come so develop policy to brand it happen.

My advice would exist to have mentors you lot respect and admire, and to meet with them regularly to inquire questions and look for communication. E’er do your best, work hard with integrity, be kind, tell the truth, and exercise what you love.

Get experience before graduating through volunteer piece of work, internships, and/or co-op work terms. Too, endeavor to use course projects in university to real-world projects for businesses, non-profits, or governments in order to gain meaningful applied feel. Interview people who are in positions that interest y’all; ask questions and don’t exist afraid to ask for assistance.

If you are willing to move, you lot tin can get any type of job you lot desire. Being mobile enhances your opportunities. Practise life-long learning and strive for a salubrious piece of work-life balance. Follow your bliss and make the earth a better identify.

Marie-Catherine Lapointe, Travel Designer Squad Lead

Effigy 13.10 Marie-Catherine Lapointe

Marie-Catherine is a travel designer with Discover Holidays Inc. She graduated from Capilano Academy with a diploma of tourism management in 2012. Marie-Catherine says:

When I graduated, I knew that I wanted to work in travel services equally a central role of the manufacture with touch points in every other sector, so when a posting to be a travel designer for a receptive tour operator came upward, I jumped at the chance. I was excited to be working to bring clients from all over the world to Canada, and I took in every opportunity to learn about the many aspects of the company, including product, marketing, and sales.

Students wanting to become into the tour operator sector need to have a tourism educational activity to really understand the intricacies of the sectors in the manufacture, as well as skills in customer service, sales, cultural practices (specially dealing with international clients), marketing, and a real passion for the products they are selling. Teamwork is crucial on our small team, as is being intrinsically motivated to provide the best experience for clients.

Commencement, receptive bout operators are non travel agents, nor do they operate the tours. We work with travel agents, wholesale agents, and occasionally with clients directly. However, it is mainly a B2B model. Receptive tour operators are in a dynamic workplace, with opportunities to learn and proceeds experience in other sectors and fields, every bit well as hone customer service and sales skills.

My communication is to actually have hold of every opportunity that is presented, and to never stop learning about the industry. This is a very social industry and building a large solid network can help with future opportunities. Build up your client service experience, whether it’s through front-line jobs or volunteering, and nourish networking events. Schools often host or sponsor these, and students should be attention them all.

This is a actually fun industry, and with and then many sectors and positions available, I really believe that at that place is something for everyone in tourism.

Jody Immature, Manufacture and Community Services Manager

Figure xiii.eleven Jody Young

Jody works for Tourism Vancouver Island. She holds a bachelor of tourism direction from Vancouver Island Academy (2008). Jody says:

After graduation, information technology took a twelvemonth and a one-half before I got my big break into the industry. I’m thankful for the time it took for my career to actually beginning as it provided me the opportunity to travel around Southeast Asia. I started at Tourism Vancouver Island in an entry-level position as the distribution coordinator. Afterward just i year in the role I was promoted to industry services coordinator where I was coordinating the association’southward annual conference and AGM and conducting accommodation inspections. Afterwards some other twelvemonth and a half, I was promoted once again to management level inside the organization to the role I am currently in. Every bit manufacture and community services manager, I oversee many portfolios for the organization such as community tourism development, issue management, research, and promotion of the value of tourism.

The tourism management degree program at Vancouver Island University definitely set me upward for success in this part. I highly recommend completing the four-year degree and getting as much hands-on, real-globe feel that you tin can while completing your teaching. Employers will exist looking for proven successes and workplace skills, not just completion of courses.

Although the tourism industry is vast with many desirable, well-paying career opportunities, information technology is withal fairly new. The industry has room to grow on communicating that information technology is a key economical and social contributor to our province and land.

I would suggest students to jump at an entry-level opportunity as it will exist your door to advancing in your career in a item organization. In one case yous’ve got your foot in the door, demonstrate your ability and you lot volition soon find bigger opportunities presented to you. If I didn’t accept the entry-level opportunity that was presented to me, I wouldn’t exist in the role I am in today.

Students tin get alee past taking advantage of student rates at industry events. By attention these manufacture events y’all will rub shoulders with the folks who are at the top of the game in this manufacture and meeting potential hereafter employers. Wait for opportunities for mentorship programs or internships to proceeds that workplace feel besides.


Equally you tin can see, successful tourism and hospitality careers depend on reaching out and meeting people (networking), gaining practical feel, having a great attitude and work ethic, and committing to ongoing learning virtually the world, the industry, and yourself.

Read:   Frescoes Are Wall Paintings That Are Created on Fresh Plaster

With diligence and a sense of exploration, you can launch your dream career in tourism and hospitality, today. Remember that career planning is an ongoing process — the more you practise the steps in this chapter, the more likely your success.

Now that you’ve explored the five sectors of tourism, special considerations, and your own place in the manufacture, it’s time to deepen your understanding. Chapter fourteen, on globalization and trends, will help you appreciate the big pic of tourism and hospitality.

  • Career planning: a series of deliberate steps with outcomes to assistance individuals achieve their short- and long-term career goals
  • Conflict management:
    the practice of being able to place and handle conflicts sensibly, fairly, and efficiently
  • Co-op education:
    a special programme offered by a college/university in which students alternate piece of work and study, unremarkably spending a number of weeks in full-time study and a number in full-time employment away from the campus
  • Experiential learning:
    learning that takes place when a pupil directly participates in experiences designed for a learning purpose; takes place both inside and outside of the classroom, and involves reflection besides as action
  • Hidden job market:
    employment opportunities that aren’t posted through traditional channels, but rather arise because of a person’s connections and relationships
  • Informational interview:
    a curt engagement where you acquire almost an employer, or a specific role, from someone already established in the field
  • Internship:
    short-term, supervised work experience in a student’s field of interest for which the educatee may earn academic credit
  • Networking:
    creating relationships inside a sector for the purpose of enhancing and developing 1’s professional person identity
  • Organizational civilization:
    means of acting, values, and beliefs shared within an arrangement
  • Personal attributes:describe what you are like as a person/employee, such as your attitude, personality blazon, and so on
  • Practicum:applied experiences outside the classroom supported by professionals in a workplace surround
  • Self-assessment: informal and formal methods of gathering information about yourself to make career decisions

  • Service learning:

    course-based, credit-begetting educational experience in which students participate in organized service that meets community needs and reverberate on the service
  • Technical skills:skills and noesis required to perform specific work
  • Transferable skills:
    skills required to perform a variety of tasks that can be transferred from one blazon of job to some other
  • Values:
    an individual’due south means of living and making decisions that are congruent with his or her beliefs and principles
  • Volunteering:performing a service without pay in order to obtain work feel, learn new skills, run across people, contribute to community, and contribute to a cause
  1. Describe the steps of career planning.
  2. Place your technical and transferable skills, and personal attributes.
  3. Share your draft resume and cover alphabetic character with a trusted classmate, friend, or family member. What feedback do they accept for you lot? What did you practice well, and what needs improving?
  4. The act of creating professional relationships is referred to as_________________.
  5. Listing the means task seekers connect to potential employment opportunities.
  6. Based on your career program, identify additional preparation, evolution, and continued learning you volition demand for professional success.
  7. Define experiential learning. What are the mutual types of experiential learning options?
  8. Why is it important to understand an system’southward civilisation and social norms?
  9. What are the steps in disharmonize management resolution? Remember back to a recent dispute you take had. How might these steps have changed the event?
  10. Option one success story that resonates with yous. What are three central things you learned from the experience y’all accept read about?


Bringle, R.G., & Hatcher, J.A. (1995). A service-learning curriculum for faculty.
Michigan Periodical of Community Service Learning, 2, 112-122.

Collins English Dictionary – Consummate & Unabridged 10th Edition. (2012). Organizational culture. Retrieved from culture

ConnectEd. (2011).
Career practicum: A work-based learning strategy.
[PDF] The California Center for Higher and Career. Retrieved from

ContactPoint. (2014a).
Experiential learning. Retrieved from

ContactPoint. (2014b).
Co-operative instruction. Retrieved from

ContactPoint. (2014c).
Retrieved from

Iannarino, Anthony S. (north.d.).
Initiative: The ability to accept action proactively
. Retrieved from log/2010/01/30/initiative-the-ability-to-take-action-proactively/

LinkBC. (2014).
LinkBC roundtable 2014: Dialogue cafe.
[PDF] Retrieved from

Lorenzo, K., & Ittelson, J. (2005). An overview of e-portfolios. [PDF] Educause learning initiative,
1, ane-27. Retrieved from

Pickerell, D.A. (2014). Piece of work search strategies. In Blythe C. Shepard and Priya S. Mani (Eds.).
Career evolution exercise in Canada: Perspectives, principles and professionalism.
Toronto, ON: Canadian Teaching and Research Institute for Counselling (CERIC), p. 215. Retrieved from

Rosenberg McKay, D. (2014).
Nearly careers: Cocky assessment.
Retrieved from

Shepard, B. & Mani, P. (2013).Career development practice in Canada: Perspectives, principles and professionalism.
Toronto, ON: Canadian Education and Research Institute for Counselling (CERIC).


VIU diploma winners by LinkBC is used under a CC-Past 2.0 license.

Figure thirteen.twoGreen Resume CV & Business Carte du jour by buyalex is used under a CC-By 2.0 license.

Effigy 13.3 006 LinkBC Pupil-Industry Rendezvous 2013 by LinkBC is used nether a CC BY two.0 license.

Effigy 13.iv West Declension Sightseeing’s booth by LinkBC is used under a CC-By-NC-SA 2.0 license.

Effigy thirteen.5 Brock Martin past Melissa Phung for LinkBC is used under a CC-BY-NC-ND 2.0 license.

Effigy Katelyn Clarke by Vivian Kereki for LinkBC is used under a CC-BY-NC-ND two.0 license.

Effigy xiii.7Anna Rowinska by Karl Rowinski for LinkBC is used under a CC-Past-NC-ND two.0 license.

Effigy thirteen.8 Christine McCann by Beth Pinkish for LinkBC is used under a CC-By-NC-ND 2.0 license.

Figure 13.nine Cleo Corbett by Digital Dean Photography for LinkBC is used under a CC-BY-NC-ND ii.0 license.

Figure 13.10Marie-Catherine Lapointe by Marie-Catherine Lapointe for LinkBC is used under a CC-Past-NC-ND 2.0 license.

Figure xiii.11 Jody Immature by Landon Sveinson Photography for LinkBC is used nether a CC-By-NC-ND two.0 license.

Your Study Unit Notes That Relationships Careers


Check Also

Which Idea Was Supported by Aristarchus Copernicus and Galileo

Which Idea Was Supported by Aristarchus Copernicus and Galileo. Planetary Move: The History of an …